Exchange Policy

Exchange & Return Policy for Cake & Bakery Shop

Exchange Not Applicable:

Exchange is not available for items like Pastries, Cakes (if any merchandise).

• Sale/Offer Orders:

Orders purchased during special offers or discounts are not eligible for exchange.

• One-Time Exchange:

Only one-time exchange is allowed per order.

• No Extra Charges:

There is no additional charge for any exchange orders.

• Price Difference Refund:

For exchanged items of lower price, the balance amount will be refunded as a gift voucher for future purchases.

• Size/Flavor Exchange:

Size or flavor exchange is subject to availability.

• Proof of Wrong Product:

Please share a short video or photo of the unboxing/package if the wrong product is received.

• Applicable Variants:

Only colors, flavors, or sizes under the same product collection are eligible for exchange.

• Freshness Policy (Bakery Specific):

Perishable items like cakes, pastries, and bakery products cannot be exchanged once delivered to ensure freshness & quality.