Exchange Policy
Exchange & Return Policy for Cake & Bakery Shop
Exchange Not Applicable:
Exchange is not available for items like Pastries, Cakes (if any merchandise).
- Sale/Offer Orders:
Orders purchased during special offers or discounts are not eligible for exchange.
- One-Time Exchange:
Only one-time exchange is allowed per order.
- No Extra Charges:
There is no additional charge for any exchange orders.
- Price Difference Refund:
For exchanged items of lower price, the balance amount will be refunded as a gift voucher for future purchases.
- Size/Flavor Exchange:
Size or flavor exchange is subject to availability.
- Proof of Wrong Product:
Please share a short video or photo of the unboxing/package if the wrong product is received.
- Applicable Variants:
Only colors, flavors, or sizes under the same product collection are eligible for exchange.
- Freshness Policy (Bakery Specific):
Perishable items like cakes, pastries, and bakery products cannot be exchanged once delivered to ensure freshness & quality.