Return Policy
Bakery & Cake Shop Return & Exchange Policy (Local Orders)
- Return Window:
We have a Same day return policy (only for returnable bakery items like packaged cookies, gift hampers, etc.).
Perishable items like cakes, pastries, fresh bakery products cannot be returned to ensure freshness.
- Condition of Products:
Products must be unused, unopened, and in original packaging.
- Local Orders Only:
This policy applies only for local city orders.
Out-of-city or international orders are not eligible.
- Refund Timeline:
Once the product is picked up, refund will be initiated within 5 working days to the original payment source for prepaid orders.
- Proof Required:
Please share a short video/photo of the unboxing if the wrong product or missing item is received.
- Pick-Up Rules:
Don’t hand over the product without pick-up slip or confirmation SMS.
Don’t accept the package if it appears tampered.
- Sale / Offer Items:
Items purchased during sale or promotional offers are non-returnable.
- One-Time Exchange:
Only one-time exchange is allowed per order.
- Self-Shipping for Out-of-Area Orders:
If your address is outside our serviceable area, you may need to self-ship via Speed Post (courier charges up to INR 300).
- Post Delivery Queries:
Any post-delivery quality concerns (like gift packs or cookies) must be reported within 1 month from delivery.
- OTP & Security:
Don’t share any OTP with courier if you haven’t received the product.
